Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, and payment details when you book our services.
• Service Information: Details about your cleaning requirements, preferences, and property.
• Website Usage Information: IP address, browser type, and pages visited to help us improve your online experience.
• Communication Records: Emails, messages, and calls for service inquiries and support.

2. How We Use Your Information

The information collected is used to:

• Provide and manage our cleaning services.
• Process payments and issue invoices.
• Communicate updates, confirmations, or reminders about your bookings.
• Improve our website, services, and customer experience.
• Respond to inquiries, feedback, or complaints.
• Ensure compliance with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties, except as necessary to:

• Process payments securely through third-party payment processors.
• Fulfill legal or regulatory requirements.
• Deliver services via trusted partners or subcontractors under strict confidentiality agreements.

4. Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

• Secure payment gateways for online transactions.
• Restricted access to personal data within our organisation.
• Regular updates to our security protocols and systems.

However, no online platform is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, correct, or update your personal information.
• Request deletion of your data, subject to legal or contractual obligations.
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies help us understand user preferences and improve our website. By using our site, you consent to our use of cookies. You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

• Phone:  0473 783 505
• Email: info@criticalcleaning.com.au
• Address: Sydney, Australia

Thank you for trusting Critical Cleaning. Your privacy matters to us.